Exchanges & Return

We are more than happy to take returns if your product is in new condition and in its original packaging. The packaging must be intact with all stickers and labels (opened packaging to look at the product is OK). Returns must be made within 30 days of the order. We pay the shipping costs for returns from Germany! If you want to make a return, please get in contact with our customer support and they will provide you with the address. 

Once you have notified our Customer Service Centre that you have returned your parcel, we will create a return ticket. When we have received your return and checked that your product meets our return conditions, we will issue a refund. The refund will be made with the same payment method you used to make your purchase. If you have returned your product, notified our Customer Service Centre of the return and had it confirmed, but still have not received your refund within 14 days, please get in touch with our Customer Service Centre and we will assist you.

AirTags can be returned as long as they have not been activated. If they have already been connected to a device, return is excluded. For packages with holder together, we will refund the value of the holder if the AirTag has been activated. Of course, the AirTag is then yours.

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